Report an Issue

Use the email addresses below to report a technical problem, security vulnerability, misuse of Browser.lol, or a legal concern. Choose the address that best fits your report.

We review reports and decide what action is appropriate to the issue and its severity. Include enough detail for us to locate and assess the problem; the lists below can help.

We review every report. These are our target time frames, not guaranteed deadlines:

• Acknowledgement: We aim to acknowledge your report within 2 business days
• Triage: We assess the report and prioritise it according to severity
• Investigation: We typically carry out technical analysis within a few business days of triage
• Action: We take steps appropriate to the issue and its severity

For urgent reports of misuse or harmful activity involving Browser.lol, email [email protected].

• Priority: We prioritise abuse reports over other types of report.
• Details to include:
  • The full URL or other information identifying the session or activity
  • Exact times in UTC, if known
  • A description of what happened
  • Your contact details for follow-up
• Urgent reports: We aim to take initial action on urgent reports, such as child sexual abuse material or active attacks, as quickly as possible, usually within 24 hours.

Include as much of the following as you can:

• Affected URLs, sessions, or parts of the service
• The time of the issue and its time zone
• What happened and what you expected to happen
• Technical details, where relevant:
  • Error messages
  • Relevant log excerpts
  • Screenshots
  • Network traces
• A way to contact you if we need to follow up

Email the address that best matches your report:

• Storage: We handle report correspondence through our email systems and apply the safeguards described in our Privacy Policy.
• Retention: We keep report correspondence for up to 3 years after the last message, or longer where the law requires it.
• Access: Only authorised personnel can access reports.
• Sharing: Only when necessary, with:
  • Law enforcement or other authorities, where legally required
  • Affected parties, where needed to resolve the issue; we keep your identity confidential to the extent the law permits

For a copyright takedown notice, including a DMCA-style notice, please include:

• Your physical or electronic signature
• Identification of the copyrighted work
• The location of the material you believe infringes your rights
• A statement that you believe in good faith that the use is unauthorised
• Your contact details

Send copyright notices to: [email protected]